As all of you know, over the past year there have been tremendous changes happening in healthcare. That is why Bates County Memorial Hospital contracted with The Outsource Group (TOG) to do the billing and collection for patients seen at the hospital and its’ Family Care Clinics. Many hospitals and physician practices across the country are following the same trend with these complex changes.
Much like the federal government has problems launching healthcare.gov, hospitals and physician practices are discovering that it is difficult to make the necessary changes in their billing systems. TOG and BCMH have also had our share of problems with the billing systems.
Our biggest problem has been getting statements to patients for services provided at the hospital and clinics. That problem is now fixed. Over the next few days, many of you will receive statements for services, some of which are months old. We ask you to review the statements, call us if you have any questions, and take advantage of our prompt pay discount this month.
Thank you for your understanding as we worked to fix the changes and resolve our billing problems. It is important to remember, although the billing problems may be frustrating, through all of this our physicians and staff continue to provide all of our patients’ high quality and compassionate care.
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